Exchanges and returns
Not satisfied with your product? We are sorry to hear that and would like to know how we can help you.
Please notify us of your return by email within 14 days of receiving the product. You can return your order within 14 days of receipt using the return form. We will ensure that the purchase amount is credited to your account within 5 working days of receiving the return.
*Note: If you return the product after 14 days of receiving it, we are not obliged to refund the full amount.
Have you received a damaged product? Please contact us before returning it. We will work with you to find a suitable solution. If you have purchased a personalised product, it cannot be returned.
Easy returns in 3 simple steps
Step 1: Download the return form.
Step 2: Pack and send your order. Send the products together with the completed return form to the address indicated on the return form. Make sure that the package you send has a tracking code. You are responsible for this as the sender, and we want to avoid any misunderstandings.
Step 3: Receive the purchase amount in your bank account. Once we have received the package, we will ensure that the purchase amount is refunded to your bank account within 5 working days.
Donations
Did you know that all our returns get a second life? Yes, they do. We donate all our toys to charities.
It is very important to us to ensure that all children, like yours, have a reason to smile. That is why we are always looking for initiatives that can contribute to this. One way we do this is by donating toys to a charity in Albania called JETIMET.
It is a great organisation that focuses on helping children, especially those from disadvantaged backgrounds, and babies in Tirana. If you would like to find out more about this fantastic project, visit their website: https://jetimet.org/.
You can find more information about the project at: https://jetimet.org/.